Understanding Your Insurance and Billing
Navigating healthcare costs can be confusing. Our billing department strives to make it simple and transparent for every patient. At Georgia Epilepsy & Neurology Institute, we work with most major insurance plans and offer guidance for out-of-network benefits when needed.
Accepted Insurance Plans
We accept most major carriers including:
- Aetna
- Blue Cross Blue Shield
- Cigna
- UnitedHealthcare
- Humana
- Medicare
- Tricare
- Additional regional plans
- BCBS-BCBS MDCR ADVANTAGE
- CIGNA-Cigna Healthsprings
- UHC-UHC MEDCR ADVANTAGE
- AETNA-AETNA MDCR ADVANTAGE
Our team verifies coverage before your appointment and explains any out-of-pocket costs.
Medicare
- MEDICAID- GA MEDICAID
- AMERIGROUP
- PEACHSTATE
- CARESOURCE
Coventry PPO Only
- HUMANA-HUMANA MDCR ADVANTAGE
- WELLCARE HMO-WELLCARE MDCR ADVANTAGE
- AMBETTER
Mulitplan
- PRIME HEALTH
Referrals and Authorizations
Some insurance policies require referrals from your primary care provider before specialist visits or diagnostic testing. We recommend checking requirements in advance to avoid delays. Our office can assist with obtaining prior authorizations for EEG, MRI, or VNS evaluations.
Payment Options
- Major credit cards, checks, and HSA cards accepted
- Online bill payment through the Athena Patient Portal
- Payment plans available upon request
Transparency is key to building trust with patients. You will receive detailed statements outlining charges, insurance payments, and any balance due.
Financial Assistance and Support
For patients experiencing financial hardship, our billing team can discuss payment arrangements or refer you to programs that help with prescription and testing costs.
FAQs About Insurance and Billing
Q: Do you accept self-pay patients?
A: Yes. We offer competitive self-pay rates and clear pricing before service.
Q: When is payment due?
A: Payment is expected at the time of service unless arrangements are made in advance.
Q: How do I get a copy of my bill?
A: You can view and download statements via the Athena Patient Portal.
Q: What if my insurance changes?
A: Update our office immediately to ensure accurate claims and avoid delays.
Q: Do you charge for missed appointments?
A: Yes, a small fee applies for cancellations without 24-hour notice.