Frequently Asked Questions
Patients often have questions about what to expect during their care journey. At Georgia Epilepsy & Neurology Institute, we value clear communication and want you to feel comfortable and informed every step of the way. Below are the most common questions our team receives about scheduling, treatment, and general neurology care.
General Questions
Q: What conditions do you treat?
A: We specialize in epilepsy, seizures, migraines, neuropathy, movement disorders, sleep disorders, and other neurological conditions affecting both adults and children.
Q: Who will manage my care?
A: All patients are seen by Dr. Ki Hyeong Lee, MD, or Dr. Joo Hee Seo, MD, both board-certified neurologists with extensive clinical and academic experience.
Q: How long are appointments?
A: First visits last approximately 45–60 minutes, while follow-ups are typically 20–30 minutes depending on complexity.
Q: Do you accept new patients?
A: Yes. We welcome new pediatric and adult patients from Johns Creek and surrounding areas.
Appointments and Scheduling
Q: How can I schedule or change an appointment?
A: You can call our office directly during business hours or use the Athena Patient Portal to request or modify appointments online.
Q: What is your cancellation policy?
A: Please notify us at least 24 hours in advance to avoid a cancellation fee.
Q: Can I book telehealth visits?
A: Yes. We offer secure virtual visits for consultations, medication follow-ups, and treatment discussions.
Treatment and Testing
Q: Do you perform EEGs in-office?
A: Yes. We offer both routine and ambulatory EEG testing for accurate diagnosis and monitoring.
Q: Are imaging tests done on-site?
A: MRI and CT scans are coordinated through trusted imaging centers nearby for convenience and quick turnaround.
Q: How long does it take to receive test results?
A: Most EEG and imaging results are available within 3–5 business days and discussed during your follow-up visit.
Insurance and Billing
Q: What insurance plans do you accept?
A: We accept most major carriers including Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare, Humana, Medicare, and Tricare.
Q: Do you offer self-pay options?
A: Yes. We provide transparent pricing and flexible payment plans for patients without insurance.
FAQs About Seizure Safety
Q: What should I do if someone has a seizure?
A: Stay calm, move objects away, time the event, and place the person on their side. Do not put anything in their mouth. Call 911 if the seizure lasts longer than 5 minutes or the person does not recover normally.
Q: Should I wear a medical ID?
A: Yes. A medical ID helps first responders provide proper care in emergencies.
Q: Can I drive if I have epilepsy?
A: Georgia law requires individuals to be seizure-free for at least six months before driving. Discuss your specific situation with our physicians.