Privacy Policy

Effective Date: April 20, 2026

This Privacy Policy describes how Georgia Epilepsy & Neurology (“we,” “our,” or “us”) collects, uses, and protects your information when you visit our website, submit forms, or communicate with us, including through SMS (text messaging).

1. Information We Collect

We may collect the following types of personal information:

  • Name
  • Phone number
  • Email address
  • Mailing address (if provided)
  • Health-related information you voluntarily submit through forms (limited to what you choose to share)
  • Appointment request details
  • Communication preferences (including SMS opt-in status)
  • Technical data such as IP address, browser type, device type, and website usage

We only collect information that is necessary to provide services, respond to inquiries, and improve your experience.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and appointment requests
  • Provide healthcare-related communication and support
  • Send reminders, updates, and important service notifications
  • Improve our website, services, and patient experience
  • Maintain records for administrative and compliance purposes
  • Communicate via SMS, email, or phone when consent has been provided

We do not use your information for unrelated marketing without your consent.

3. SMS Communications

If you opt in to receive SMS communications from us, the following applies:

SMS Use

We may send text messages related to:

  • Appointment reminders
  • Scheduling updates
  • Follow-up communications
  • Service-related notifications

SMS Data Collection

We may collect:

  • Your mobile phone number
  • Message interaction data (delivery, responses, opt-out status)
  • Any information you provide via text message

SMS Consent Protection

SMS consent is not shared with third parties for marketing purposes.

Your phone number and SMS opt-in data are used solely for communication with our organization.

Opt-Out Instructions

  • You can opt out at any time by replying STOP
  • For assistance, reply HELP or contact us directly

Message Frequency & Fees

  • Message frequency may vary
  • Message and data rates may apply depending on your mobile carrier

4. How We Share Your Information

We may share your information only in the following situations:

  • With service providers that help operate our business (such as website hosting, communication platforms like RingCentral, and IT services)
  • With healthcare-related systems necessary to support patient care and communication
  • When required by law, regulation, or legal process
  • To protect the rights, safety, and security of our organization, patients, or others

We do not sell, rent, or trade your personal information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

However, no system can be guaranteed to be 100% secure, and you provide information at your own risk.

6. Your Privacy Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information, subject to legal and medical record requirements
  • Withdraw consent for communications, including SMS

To exercise any of these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze user behavior and traffic
  • Enhance user experience

You can adjust your browser settings to disable cookies if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Georgia Epilepsy & Neurology
Website: https://gaepilepsyneuro.com/
Phone: (912) 513-1041